At susannajoymcdonald.com, we want to ensure that you are 100% happy with your purchase.

• If you have technical or sales queries, do not hesitate to contact me.
• If after you attempted to resolve issues and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.
• We DO NOT accept returns for Sourdough Starters, however we will issue a refund if you are not satisfied with the product within the 14 days of purchase.

Our policy offers a full refund within 14 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

We submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card.